Shipping policy

Shipping Policy

At Dstrakt, we use a third-party print-on-demand fulfillment provider to produce and ship your items. This means every order is made specifically for you after purchase.

Order Processing Time

  • All items are made to order.

  • Processing typically takes 2–5 business days before shipping.

  • During high-demand periods (such as product drops or holidays), processing times may be slightly longer.

Shipping Timeframes
Estimated delivery times after processing:

  • Australia: 5–10 business days

  • International: 7–15 business days

These timeframes are estimates only and may vary depending on your location, customs processing, and carrier delays.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order size.

  • Any customs duties, import taxes, or additional fees imposed by your country are the responsibility of the customer.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow 1–3 business days for tracking information to update.

Split Shipments
Because items are made on demand, orders may arrive in multiple shipments depending on product availability and production location.

Delays
We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance processes

  • Incorrect or incomplete shipping information provided at checkout

However, if you experience delays, please contact us and we will assist in tracking your order.

Incorrect Address
Please ensure all shipping details are correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If you notice an error, contact us immediately at thedstrakt@gmail.com and we will do our best to update it before shipment.

Lost or Stolen Packages
Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages.
If this occurs, please check with your local carrier or delivery location first, then contact us for assistance.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos.
We will arrange a replacement or refund where appropriate.

Contact Us
If you have any questions about your order, please contact:
Email: thedstrakt@gmail.com

This Shipping Policy may be updated at any time without prior notice.