Refund policy

Return & Refund Policy

At Dstrakt, we want you to love what you listen to, and wear. If something isn’t quite right, we’re here to help.

Returns

  • Items can be returned within  30 days of delivery.

  • To be eligible for a return, items must be:

    • Unworn, unwashed, and in original condition

    • With all tags attached

    • In original packaging (if applicable)

  • We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

  • Gift cards

  • Final sale or clearance items

  • Undergarments, swimwear, or accessories (for hygiene reasons) unless faulty

Refunds

  • Once your return is received and inspected, we will notify you of the approval status.

  • Approved refunds will be processed to your original payment method within 3-7 business days.

  • Shipping costs are non-refundable unless the item is faulty or incorrect.

Exchanges

  • We do not currently offer exchanges for different sizes or colors.

  • If the item you want is unavailable, a refund will be issued instead.

Return Shipping

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The wrong item was sent

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact us within 7 days of delivery at thedstrakt@gmail.com with photos and order details.

  • We will arrange a replacement, exchange, or full refund at no extra cost.

How to Start a Return

  1. Email us at thedstrakt@gmail.com with your order number and reason for return.

  2. Wait for return approval and instructions.

  3. Ship the item back to the provided address.

Contact Us
For any questions, please reach out to thedstrakt@gmail.com or visit our website.

Note: This policy is subject to change without notice.